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Citroën assistance


Guarantee for vehicles standing for more than 30 days at an Approved Autobody Repairer due to parts availability.


Citroen Customer Care Promise: Putting You at the Center of the Ownership Experience

Citroen is committed to providing exceptional customer service and ensuring complete satisfaction with your  ownership experience. Our Customer Care Promise places you, the customer, at the heart of everything we do. We are dedicated to making your  journey the best in the industry.


Citroen Service Excellence

The Citroen Customer Care Promise is backed by our entire organisation's and dealer network's unwavering commitment to service excellence. We strive to provide exceptional service at every touch point throughout your  ownership journey.

Roadside Assistance Security

Your Safety is Our Priority


Your safety is our top concern. If you are feeling unsafe around the breakdown area, you can request a security detail to be dispatched for your peace of mind.







5-year / 100 000 km Warranty

Unwavering Commitment to Quality and Reliability


We are so confident in the quality and reliability of our Citroen vehicles that every  comes with a comprehensive *5 year / 100 000 km warranty. This warranty provides you with peace of mind, knowing that any unexpected failure will be covered by the Citroen Customer Care Promise.



Guaranteed Mobility

Keeping You Mobile

We understand the importance of staying mobile. That's why we've made significant investments in our dealer network and parts distribution to ensure you're never stranded. Here's how we keep you moving:


Guaranteed Mobility with OE Parts

If your vehicle requires Original Equipment (OE) parts or diagnostics that are unavailable within 48 hours at a Citroen dealer workshop, we will provide you with a courtesy car until your vehicle is repaired.






Approved Autobody Specialists

Mobility During Major Repairs

Even in the event of a collision or major repairs undertaken by a Citroen Body Repairer Specialist, you won't be left immobile. If OE parts or technical assistance are delayed beyond 30 days, Citroen will ensure you have a courtesy vehicle. Additionally, upon completion of repairs, your vehicle will receive a Quality Check Certificate to guarantee it meets manufacturer standards.











Disclaimer: *passenger vehicles