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Citroën assistance


DIAL: 0860 738 472

As the proud owner of a CITROEN, you are driving a state-of-the-art vehicle. If properly maintained, chances are extremely remote that your vehicle will ever require any unforeseen mechanical repairs. However, for added peace of mind, CITROEN brings you CITROEN ASSISTANCE, a comprehensive roadside assistance program for you and your CITROEN vehicle. This program is valid for the duration of the Warranty of the vehicle, which is 5 years or 100 000 km whichever occurs first. As a member of CITROEN ASSISTANCE, not only will help be at hand immediately in the unlikely event that your vehicle experiences a breakdown, hence you will also receive a comprehensive range of benefits such as free medical advice, arrangement of emergency transportation and a 24-hour information service.


CITROEN ASSISTANCE will immediately come to your aid, wherever you are within South Africa, Swaziland, Lesotho, Botswana, and Namibia. A standard call out fee dependent on the total kilometers distance (round trip) will be applicable in the following instances:


  • Jump start
  • Flat tyre change
  • Fuel replacement (the cost of the fuel will be added to the call-out fee)
  • Keys locked in car (the cost of a locksmith, should one be necessary / required


will be added to the call-out fee). (Model specific – should a towing fee be chargeable; it will be for the customer’s account) These fees are payable in cash. Should you not have cash, the Technician will transport you to the nearest ATM to withdraw the cash.


Take advantage of CITROEN Roadside Assistance if your vehicle is immobilised (due to a breakdown or accident). You will be taken care of in the event of a breakdown or if your car is towed, allowing you to continue your journey – right to your front door if needed.


In the event of an accident, CITROEN ASSISTANCE will arrange for a tow truck to transport your vehicle to the closest approved Panelshop. This will be at your cost.


Safe storage

If necessary, CITROEN ASSISTANCE will arrange free safe storage for your vehicle for up to 48 hours.


Repatriation of vehicle

Should you have to leave your vehicle for repairs at a CITROEN Dealership located more than 100 km from your home, CITROEN ASSISTANCE will arrange to have your vehicle repatriated to you. Some charges may apply, and you will be advised beforehand.


Travel Service

In the event of a breakdown more than 100 km from your home during the warranty period, CITROEN ASSISTANCE will arrange for either one nights accommodation for you and your passengers or an alternate vehicle (car hire) to enable you to reach your destination, as well as the relaying of urgent messages and providing telephonic directions.


Should you be stranded more than 100 km from your home due to your vehicle undergoing unscheduled repairs during the warranty period, CITROEN ASSISTANCE will make the necessary car hire bookings for you so that you can continue on your journey either to your home or to your destination anywhere in South Africa, Swaziland, Lesotho, Botswana and Namibia. To qualify for a car hire, you must be in possession of a valid credit card and driver’s license.


A single call will trigger the CITROEN ASSISTANCE agent to conference a call between you and an emergency advice service to ensure you receive the support you require. For the cost of a local call, phone 0860 77 24 24 for more information about CITROEN ASSISTANCE. The cost generated by the telephone or cellular service provider will be for your account or that of your Medical Aid. We recommend that you obtain the necessary insurance and medical aid for any additional costs that are not covered by this CITROEN ASSISTANCE warranty.


Should you require any information regarding dealer locations and telephone numbers, or should you be looking for any recommendations for intervention, or seeking advice on your relationship with your dealership, CITROEN ASSISTANCE will provide you with support during normal office hours, the above information, as well as information on CITROEN Servicing can be obtained from the CITROEN Customer Care Centre. Apart from providing you with CITROEN ASSISTANCE details and information, CITROEN Customer Care will answer any general queries on Maintenance Plans, Warranty Conditions, New Service offers and upcoming Promotions.