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HEALTH SITUATION (COVID 19)

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CITROËN DEALERSHIPS

Precautions taken during COVID – 19 in all Citroën Dealerships

In these unprecedented times, it is our priority to ensure that every Customer and Employee’s health and safety come first.

Part of our commitment to this is to ensure that every single one of our customers feels safe, before, during and after a visit to any-one of our showrooms.

Our commitment also means that we will do everything possible to keep our employees safe and healthy.

We will therefore strengthen our existing safety and sanitation protocols in light of the current COVID-19 situation. 

In line with the latest scientific and medical advice the following comprehensive actions will be put in place:

We will significantly increase our cleaning, conducting daily deep cleans of our showrooms and will sanitise our bathroom facilities and tabletops around the showrooms on an hourly basis.

Our showroom display vehicles will be disinfected after every customer sits in one and our demo vehicles will be disinfected prior to and after each test drive.

In order to protect our staff, we will install signs deterring physical interactions with others such as hand shaking, socialising during lunch times and distancing themselves in the work environment.

Employees temperatures will be taken daily in the presence of a supervisor.

TAKING DELIVERY OF NEW VEHICLES FROM THE DEALERSHIP

Customers can be assured that every security measure will be put in place to ensure the safety of customers when purchasing a vehicle from any one of our Dealerships.

The new vehicle purchased will be parked in a dedicated area with all the necessary documentation, accessories and keys placed inside. All the essential precautions such as disinfecting the vehicle and the keys will be carried out.

  1. The customer will be given the option to sign documentation alone in an identified and disinfected office.
  2. Customers will be required to use their own pens for the signing of any documentation.
  3. The wearing of gloves is MANDATORY for any handling of files/documents by the staff.
  4. Documents and keys exchanged between the salesperson and the customer will be placed in a dedicated tray in order to respect the 2m distance to be kept. The trays and pens will be disinfected between use by each customer.
TRADE IN’S

Customers will be guided to a dedicated parking area where the trade-in vehicle is to be parked. A salesperson will carry out an inspection of the vehicle respecting the 2m distance. If necessary, he will take photographs of any damage.

Once the evaluation has taken place the customer will be asked to sign the relevant documents in a . disinfected office. Documents related to the customer’s trade-in will thereafter be placed into a dedicated, disinfected tray.

HOME DELIVERY

Should the vehicle be delivered to the customer’s home all necessary precautions such as disinfecting the keys, steering wheel, gear lever, handbrake, seat and floor mats will be carried out in front of the customer.  

A partial hand over of the vehicle will be done by the salesperson wearing protective gloves and masks, respecting the 2m distance rule. A more comprehensive handover will be scheduled to take place once it is safe to do so.

By taking these steps we will be doing everything we can to ensure that our facilities remain safe for everyone and that our customer service will continue as professionally and unaffected as possible. 

Please do not hesitate to contact our call centre should you have any questions regarding the above-mentioned steps.

We wish you and your family good health and safety.

CITROËN SERVICE CENTRES

Our health and safety program in the workplace will be in place at every Citroën service centre throughout South Africa, ensuring that our customers and employees can be confident that we are committed to their safety, before, during and after a visit to any one of our service centres.

We will strengthen our existing safety and sanitation protocols in the light of the current COVID-19 situation and in line with the latest scientific and medical advice we will put the following comprehensive actions in place in all Citroën Service centres.

We will significantly increase our cleaning, conducting daily deep cleans of our service centres and will also sanitise our bathroom facilities and tabletops around the service centres on an hourly basis. Aisles in the workshops will be washed and sanitised every two hours.

Dedicated demarcations to the visitors’ reception, drivers’ reception, workstations and collective areas i.e. kitchen will be clearly laid out.

Employees temperatures, in the presence of a supervisor, will be taken daily.

Toolboxes, tools and equipment will be cleaned and sanitised every 60 minutes and stored in a dedicated area. Only one team member will be stationed at each workstation and technicians will maintain a separation of at least 2m whilst in the workshop.

 Our employees will be requested to come to work in their working attire as access to changing rooms simultaneously will be limited. For particularly dirty operations, access to the changing rooms will remain open but be limited to one person accessing the changing room at a time.

In order to protect our staff, signs will be installed deterring physical interactions with others such and hand shaking, socialising during lunch times and distancing themselves in the work environment. Employees will be encouraged to bring their own lunch to work.

Inbound vehicles will enter and be parked in a dedicated area. Contact with customers will always be respected by the 2m rule.

Documents exchanged between employee and the customers will be placed in a tray located away from the receiving station in order to respect the 2m distance to be kept. The customer will sign the work request with his own pen or with a sanitised pen provided by the service outlet. The keys and any documentation will be exchanged in a dedicated tray. All trays and pens will be disinfected between use by each customer.

On completion of the work the vehicle will be parked in a dedicated area with all the necessary documentation and accessories being placed inside.  All necessary precautions such as disinfecting the steering wheel, gear lever, handbrake, seat and floor mats will be carried out.

The keys will be disinfected and placed with a file in a tray at reception for the customers collection.

By taking these steps we are doing everything we can to ensure that our facilities remain safe for everyone and that our customer service can continue as professionally and unaffected as possible. 

Please do not hesitate to contact our call centre should you have any questions regarding the above-mentioned steps.

We wish you and your family good health and safety.

HOW TO PRESERVE MY CAR DURING A LONG IMMOBILISATION?

Even immobilized, your car requires a special attention in order to ensure you a serene restarting.

Do you wish a healthy interior?

Prefer soapy water to hydroalcoholic gel, However, for a solution really disinfecting, leave your car to Citroën Service who will use products adapted to its materials and whose fungicidal and bactericidal effectiveness is approved by our technical and medical experts. For more information, please consult our disinfection offers such as the fixed price (Security and Disinfection offered)

Do you wish to maintain a good performance of your battery?

We recommend to you to drive your vehicle 30 minutes, or twice 15 minutes every 2 weeks. You can also let your engine idle with a minimum of power consumption and light the dipped-beam headlamps twice 15 minutes, every 2 weeks. The exhaust gas of the diesel and petrol engines contain carbon monoxide concentrations, let the engine run in a well-ventilated place!

Do you worry for your tyres?

A long period of immobilization may lead to a tyre deformation. During this period, some movements of the car can avoid this deformation. We also advise you to check the pressure of your tyres, spare wheel included, before the real restarting.

Is your car covered with dust?

Do not use immediately your windshield wipers which could stripe your windscreen. Clean it with water as a preliminary. Our workshops are at your disposal to check the state of your windscreen wipers.

Do you still wonder why start your car in this period of immobilisation?

Beyond the points evoked previously, that will also enable you to check the levels of oil, cooling and brake fluid and to make your air conditioning work a few minutes to avoid the development of bacteria.

Do you have to park your car outside during containment?

Avoid leaving it under trees where particles, branches and bird droppings can fall on your car. The droppings are very corrosive and may over time deteriorate your painting irremediably. Avoid letting them dry and wash your vehicle.

After a period of immobilisation, it is best to contact your Citroën Service workshop which will be able to advise you, clean and protect your car.

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